Refund & Return Policy

 

Customer satisfaction is at the heart of Karmo Group’s philosophy. If you receive a product that is damaged, defective, or incorrect, we offer a simple and transparent return and refund process.

1. Eligibility for Returns & Exchanges:

You may request a return or exchange within 7 days of receiving your product if:

• The item delivered is physically damaged, torn, or defective.

• The product delivered does not match your ordered specifications (e.g., wrong size, thickness, color, or model).

• The item arrives with a manufacturing defect covered under warranty (applicable to mattresses and specific foam products).

2. Return Conditions:

• The product must be unused, unwashed, and in its original packaging with all tags, labels, and original invoices intact.

• Hygiene-sensitive items (such as unsealed pillows, bedsheets, or duvets) cannot be returned once unsealed unless defective.

3. Refund Process:

• Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed via your original payment method (bKash/Nagad/Credit Card/Bank Transfer) within 7 to 10 working days.

• Shipping fees are non-refundable unless the return is due to an error on our end.

4. How to Request a Return:

To initiate a return or exchange, please reach out to our Customer Service team at support@karmogroup.com or call our helpline with your order number and photo/video evidence of the issue.