Terms and Conditions – Karmo Group

 

Welcome to Karmo Group. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Overview

  • Company Legacy: Established in 1965, Karmo Group is a pioneer and market leader in Bangladesh, manufacturing polyurethane foam, mattresses, home textiles, and industrial adhesives.

  • Policy Amendments: Karmo Group reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice.

2. Orders & Pricing

  • Product Availability: All orders are subject to product availability and confirmation of order details.

  • Pricing Updates: Prices for products are subject to change without prior notice.

  • Payment Methods: We accept Cash On Delivery (COD), Mobile Financial Services (bKash, Nagad), Credit/Debit Cards, and Direct Bank Transfers.

3. Shipping and Delivery Policy

  • Order Processing: Orders are processed within 24 to 48 hours of confirmation (excluding weekends and public holidays).

  • Custom Orders: Custom or made-to-order items (e.g., specialized foam cuts or custom mattress dimensions) require an additional 3–5 working days for production.

  • Delivery Timelines:

    • Inside Dhaka: Delivered within 2 to 4 working days.

    • Outside Dhaka (Nationwide): Delivered within 4 to 7 working days through our nationwide dealer network and logistics partners.

  • Shipping Charges: Shipping fees are calculated at checkout based on product weight, volume (especially for bulky items like mattresses and foam blocks), and the delivery destination.

  • Order Tracking: Upon dispatch, customers will receive an SMS/Email containing tracking details to monitor shipment progress in real time.

4. Delivery Inspection & Acceptance

  • Mandatory On-Delivery Inspection: Customers must inspect the product’s condition, quantity, and physical appearance in the presence of the delivery agent prior to receiving and signing off on the delivery.

  • Post-Delivery Claims: Claims regarding physical damages, missing items, or visible defects raised after the delivery agent has departed may not be eligible for returns or replacements.

  • External Damage: If severe external damage is noticed on the packaging upon delivery, customers should immediately photograph the damage and inform both the delivery agent and our customer support team.

5. Return and Refund Policy

  • Eligibility Window: Return or exchange requests must be initiated within 7 days of receiving the product.

  • Return Conditions:

    • The delivered item is physically damaged, torn, or defective.

    • The item does not match the ordered specifications (wrong size, thickness, color, or model).

    • The product carries a covered manufacturing defect under warranty (applicable to mattresses and specific foam products).

    • Items must be unused, unwashed, and in their original packaging with all tags, labels, and original invoices intact.

  • Hygiene Items Exclusions: Hygiene-sensitive items (such as unsealed pillows, bedsheets, comforters, or duvets) cannot be returned once unsealed unless there is a proven manufacturing defect.

  • Refund Processing: Once returned items are received and inspected at our warehouse, approved refunds will be processed via the original payment method (bKash/Nagad/Credit Card/Bank Transfer) within 7 to 10 working days.

  • Shipping Cost Non-Refundability: Original shipping fees are non-refundable unless the return is due to an error made by Karmo Group.

6. Privacy & Data Protection

  • Information Collected: We collect personal details (name, phone number, shipping/billing address, email) necessary to process orders and provide customer support.

  • Payment Security: Karmo Group does not store full credit card numbers or sensitive banking passwords.

  • Data Sharing: We do not sell, rent, or trade personal data to third parties. Information is shared strictly with trusted third-party partners (such as logistics carriers and payment gateways) solely for order fulfillment.

7. Intellectual Property

  • All content on this website—including logos, product designs, graphics, text, and trademarks—is the exclusive property of Karmo Group and is protected under applicable copyright and intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

8. Customer Support & Contact Information

For any inquiries, returns, or support, please reach out through our official channels:

  • Head Office: Ibrahim Chamber, 4th Floor, 95 Motijheel, Dhaka-1000, Bangladesh

  • Main Location (Factory) : Konapara, Paradogair, Demra, Dhaka.; Demra PS; Dhaka-1362; Bangladesh

  • Helpline: +88 01713-483284 (Everyday, 9:00 AM – 10:00 PM)

  • Email: support@karmogroup.com / info@karmogroup.com